Help center
Clear answers for B2B eyewear buyers — from order setup to shipping, customization, and after-sales support.
Getting started
MOQ depends on the product line and how the SKU is stocked for wholesale. Many buyers start with a compact trial order to validate fit, finish, and sell-through before scaling.
For a confident first purchase, our SIXXIS collection is consistently among the best-rated options with professional buyers—use it as a benchmark when you compare models.
If you need the exact MOQ for a specific model, message us with the reference or share your target cart—we will confirm the rule before you check out.
Yes. We routinely support professional buyers who want to test a narrow assortment before committing to larger replenishment. A small trial order is the practical path to evaluate quality, packaging, and timing with minimal exposure.
We do not provide free samples. If you need to evaluate frames before a larger buy, we recommend placing a small trial order instead—this keeps the process transparent and aligned with wholesale pricing.
Branding
You choose eligible frames (and lens branding options where applicable), confirm artwork and placement, and we produce and pack under your brand requirements. Our team validates feasibility, lead time, and minimum commercial terms before production moves forward.
Start here: Private label program.
Minimums depend on where the logo is applied:
If your project is close to a threshold, share the assortment—we can suggest the cleanest way to meet the rule.
Yes—temple branding, lens branding, or both are available on supported SKUs, subject to the commercial minimums above and technical feasibility (lens type, curvature, and artwork).
Send your logo vector where possible and the SKU list you are considering; we will confirm placement options and timing.
Logistics
After dispatch, transit is typically:
These estimates apply after dispatch from either center. U.S. buyers may fulfill through China or the United States; China Warehouse typically carries the broadest range of styles.
Preparation time before dispatch still applies; see our shipping policy for preparation and carrier details.
Both. We operate wholesale fulfillment from China and the United States, so you can align purchases with your inventory plan, timing, and destination market.
China Warehouse is available for global customers, including U.S. buyers, and offers a broader product selection. USA Warehouse is there when faster domestic replenishment from U.S. stock suits your cadence—U.S. buyers may choose either lane, and many use both over time.
United States
No. For all orders shipped to the United States, the checkout price is the final landed price.
Whether the order ships from our China Warehouse or U.S. Warehouse, U.S. customers do not need to pay any additional customs duties or import taxes after checkout. OpticiansClub handles the U.S. import duty and customs clearance.
Outside the United States
For customers outside the United States, orders are shipped from our China Warehouse. Import duties, VAT, GST, or local customs taxes may vary by country.
We have mature and reliable customs clearance experience and can help customers reduce import costs as much as possible through proper documentation and professional shipping arrangements.
Please contact us on WhatsApp before ordering if you need customs guidance for your country.
After sales
Contact us with your order reference and clear photos. For professional B2B buyers, defect claims should be raised within 12 months from delivery when the issue is covered under proper use.
Full policy: Quality warranty.
Commercial B2B purchases include a one-year (12-month) quality warranty window from delivery for eligible manufacturing defects under normal professional use.
Email or message with:
We review the file against production records and respond with next steps.
Your workspace
Sign in to My Account and open My Orders. Shipped orders include carrier tracking where available. If a tracking line is missing, contact support with the order number and we will push the latest status.
Yes. Many wholesale buyers repeat core SKUs season after season. Use your order history as the fastest reference for model codes and colors, then add the current season’s quantities.
If a frame is revised or discontinued, we will suggest the closest active equivalent.
Yes. OpticiansClub is built for independent optical retailers and professional buyers who reorder on a cadence. Stable buyers benefit from predictable fulfillment, clearer communication on launches, and streamlined handling on recurring SKUs and private-label programs.
At a glance
In summary: trial orders (no free samples), clear private-label thresholds, fulfillment from China Warehouse and USA Warehouse, and a 12-month commercial warranty. U.S. customers—final landed price at checkout; no extra U.S. duties or import taxes from us after checkout; we take responsibility for U.S. customs duty cost under our standard U.S. arrangement. Non-U.S. destinations—import duties, VAT, GST, or local taxes may apply and are not in checkout; we help with documentation and carrier communication. Customs clearance · Contact us on WhatsApp for customs advice. Other questions? WhatsApp or private label—we respond like a wholesale partner.
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