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Order date
The date shown on your OpticiansClub order confirmation or invoice so we can locate the shipment quickly.
B2B wholesale eyewear
Clear, practical warranty support for professional eyewear buyers.
Coverage
Manufacturing and material defects discovered under normal, intended use—handled in a straightforward B2B workflow.
If a purchased product is defective under proper use, you may submit a warranty claim. Coverage applies to issues that stem from the product itself rather than handling after delivery, within the warranty period described below.
Timeline
For commercial and professional B2B customers, quality-related claims should be submitted within 12 months from delivery of the goods. This window helps us verify order history, batch context, and supporting materials while records are current.
If you are unsure whether an issue falls within the period, contact us with your order reference—we will confirm next steps.
Documentation
A complete claim moves faster. Please include the following in your message.
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The date shown on your OpticiansClub order confirmation or invoice so we can locate the shipment quickly.
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Exact model and color identifiers as listed on the product or packing list—this avoids mix-ups across similar SKUs.
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Well-lit images that show the issue from multiple angles, including overall context and close-ups where helpful.
Process
Our team reviews your order details and photos against our records. If the claim is confirmed as a covered defect, we will propose an appropriate solution.
Depending on the case, that may include a refund, replacement, or other practical support aligned with wholesale operations. We aim to keep communication concise and decisions transparent.
Scope
Warranty coverage assumes proper use and care consistent with professional eyewear handling and retail display.
It does not cover damage from misuse, accidental breakage, unauthorized repair or modification, or normal wear from everyday consumer use after resale.
Nothing here is intended to limit statutory rights that may apply in your jurisdiction where such rights cannot be waived.
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